Address
Accra Ghana
Customer Support
Contact: Support@moodbybm.com
FAQ’s
Frequently Asked Questions
At MOOD BY BM, we are committed to helping you create the right mood through scent. Our Frequently Asked Questions section is designed to guide you through everything you need to know about our fragrance sets, from choosing the right scent to understanding how to use and care for each product.
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I place an order?
Simply select your preferred scent set, add it to your cart, and proceed to checkout. Follow the steps to complete your payment securely.
Can I send my order as a gift to someone?
Yes. Our fragrance sets are perfect for gifting and can be sent directly to your recipient.
How long does delivery take?
- Accra: 1–3 business days
- International: 5–14 business days
You will receive updates once your order has been shipped.
How do I pay for my order?
We accept payments via Paystack and all major credit and debit cards such as Mastercard, VISA and American Express.
Can I amend or cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimise errors. It is advisable to check your order before placing it.
What if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, contact us within 48 hours with your order details and photos. We will resolve it as quickly as possible.
Do you offer discount codes?
Yes, we occasionally offer discount codes and promotions. Be sure to follow us or subscribe to stay updated.
