Privacy Policy

Last Updated: March 24th, 2026

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect and process the following categories of personal data:

a. Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

b. Payment Information

  • Payment details are processed securely via third-party payment providers
  • We do not store full card details

c. Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Time zone and location

d. Usage Data

  • Pages visited
  • Time spent on the website
  • Purchase history
  • Interaction with content

2. How We Use Your Information

We process your information for lawful purposes, including:

  • To process and fulfill orders
  • To provide customer support
  • To communicate order updates
  • To improve our website and services
  • To prevent fraud and enhance security
  • To send marketing communications (only with your consent)

3. Legal Basis for Processing (GDPR Compliance)

Where applicable, we rely on:

  • Consent (for marketing communications)
  • Contractual necessity (to fulfill orders)
  • Legal obligations
  • Legitimate interests (business improvement, fraud prevention)

4. Sharing Your Information

We may share your data with:

  • Payment processors
  • Shipping and logistics partners
  • IT and website service providers

All third parties are required to handle your data securely and lawfully.

We do not sell or rent your personal data.


5. International Data Transfers

If you are located outside our operating country, your information may be transferred and processed in countries with different data protection laws. We ensure appropriate safeguards are in place.


6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us at: [Insert Email]


8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.


9. Cookies

We use cookies to:

  • Improve website functionality
  • Analyze traffic
  • Personalize your experience

You can manage cookie preferences through your browser settings.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.


11. Contact Us

For questions or concerns regarding this policy, please contact:

Email: Support@moodbybm.com
Business Name: MOOD BY BM

Select your Currency
GHS Ghana cedi